Resolution of functional and technical issues based on the tickets raised. VetriVa leverages its own ticketing system to allow the users to raise tickets and monitor the resolution progress.
Single Point of Contact for any escalation or for your immediate support needs. VetriVa assigns a dedicated contact for the customers to manage their support demand and needs.
VetriVa’s consultants will be able to provide support for minor or major enhancements and this include the analysis of current situation and suggesting a possible solution with realistic timelines.
System Health check
Regular Hyperion environment health check to make sure the system is available for the users without any disruption during the business hours.
Regular Monthly or Yearly tasks which are scheduled and has to be performed before the start of Financial close cycle or budgeting cycle and this may involve both functional and technical support.